Return & Refund Policy

Last Updated: 02 October 2026

At MRIPUKART, we strive to provide our customers with quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return in accordance with the terms below.

1. Return Window

Customers may request a return within 7 days of receiving the product.

The return period starts from the date the product is delivered.

2. Conditions for Return

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.
• The product must not have been damaged due to misuse, negligence, improper installation, or normal wear and tear.
• A valid order number and proof of purchase may be required.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Clear photographs of the product
• Photographs/videos showing the damage or defect
• Photographs of the outer packaging, where applicable

After verification, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.

4. Return Shipping

For eligible change-of-mind or customer-preference returns, return shipping charges may be borne by the customer.

For products that are confirmed to be damaged, defective, or incorrectly supplied due to our error, we will review the case and provide an appropriate resolution.

5. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.

Examples may include:

• Personal hygiene products
• Certain beauty/cosmetic products
• Customized or personalized products
• Products specifically marked as non-returnable
• Products damaged or altered after delivery due to customer misuse

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

For Cash on Delivery orders, additional information may be required to process an eligible refund.

7. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may no longer be possible.

8. Exchanges

Where an exchange is available, it will be subject to product availability. If the requested replacement is unavailable, an alternative resolution may be offered.

9. How to Request a Return

To request a return, please contact our customer support team with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Our team will review the request and provide further instructions.

10. Important Note

We reserve the right to verify return requests and reject returns that do not meet the conditions mentioned in this policy.